Frequently Asked Questions - Campus Facilities Management PolyU

Frequently Asked Questions

1. What are the opening hours of the main entrances?

PolyU Hung Hom Bay (HHB) Campus

Locations	Opening Hours
Locations	Monday - Saturday	Sundays	Public Holidays
LG/F	8:00 am - 11:00 pm	9:00 am - 7:00 pm	Closed
UG/F (facing Royal Peninsula and connecting the footbridge to the PolyU Student Halls of Residence (Hung Hom))	8:00 am - 8:00 pm	Closed	Closed
	8:01 pm - 11:00 pm (Exit only)	Closed	Closed
UG/F (facing Harbourview Horizon)	8:00 am - 11:00 pm (Exit only)	Closed	Closed

PolyU West Kowloon (WK) Campus

Locations	Opening Hours
	Monday - Saturday	Sundays	Holidays
LG/F, South Tower	8:00 am - 11:00 pm	9:00 am - 7:00 pm	Closed
LG/F, North Tower	8:00 am - 8:00 pm	9:00 am - 7:00 pm (Exit only)	Closed
	8:01 pm - 11:00 pm (Exit only)
UG/F	8:00 am - 8:00 pm	9:00 am - 7:00 pm (Exit only)	Closed
	8:01 pm - 11:00 pm (Exit only)

Please be reminded that all CPCE staff and students are required to tap their own staff/student cards at the turnstiles to enter or leave the PolyU HHB and WK campuses.

2. Who can enter the PolyU HHB and WK campuses?

Authorised persons holding a valid Smart Card and visitors having a valid QR code can enter the campuses.

3. Who needs to register at the Registration Counter for access to the campuses?

New CPCE staff who have not yet got their staff cards (to be required to present the employment letter for verification)
Staff/ students who have forgotten to bring their staff/ student cards
Visitors of staff who have pre-registered with their host unit but have not received a QR code via email
Anyone who fails to gain access through the turnstile can seek assistance at the Registration Counter.

4. What is CPCE Visitor Registration System?

CPCE Visitor Registration System (VRS) is an online platform where staff having a valid NetID can request a valid QR code for their visitors to access the campuses.

5. What are the procedures for making an access request via the VRS?

Special approval for campus access should be sought at least 4 hours before the date and time of visit via the VRS. By using the “individual Booking” function, a staff who initiates the invitation (the “Requestor”) can make an access request for his/ her visitor. Upon completing e-health and travel history declaration, the visitor will receive an email acknowledgment with a QR code for access to the campus. For details, please refer to the VRS user guide.

6. What are the registration procedures on arrival at the campus after a successful registration via the VRS?

Visitor can scan the QR code at the turnstile and gain access to the campus through the turnstile upon verification of identity.

7. What is the maximum number of visitors that one Requestor can file at a time?

A maximum of 5 visitors per Requestor can be filed via the VRS.

8. What is the maximum number of days that a visitor with a valid QR code can access the campus?

A maximum of 5 consecutive days can be granted via the VRS.

9. If there is a need to change the details of the visit, what does Requestor need to do?

Requestor can change the details of the visit by clicking the “View/ Edit” function on the VRS.

10. What are the access arrangements for a visitor who does not have an email address?

Requestor can use his/ her own staff email address to receive the QR code and then assist the visitor, in person, with the verification of identity at the Registration Counter on the day of visit.

11. Are there any special access arrangements for ad-hoc visitors without prior registration via the VRS?

Requestor should make an immediate request via the VRS upon the arrival of the visitors. The visitors may also seek assistance at the Registration Counter.

12. What are the access arrangements for courier/ delivery personnel?

Recipient can make a request via the VRS for door-to-door delivery ^{(Note 1)}; or
Recipient can pick up the courier items/ delivery ^{(Note 1)} in person at the Registration Counter; or
Customer Service staff at the Registration Counter will allow access for the courier/ delivery personnel, provided that detailed information of recipient is available and matches with the goods delivery details provided by Recipient beforehand.

^{Note 1} Examples of courier/ delivery items are stationery, parcels, etc.

13. What are the access arrangements for group participants?

To facilitate group visits hosted by Units/ Divisions/ Offices, Requestor is strongly advised to make a request by using the “Event Booking” function ^{(Note 2)}via the VRS at least 5 working days before the date of visit.

^{Note 2} The “Event Booking” function will be released to staff designated by the Head of Unit/ Division/ Office or his/ her delegate upon request only.

14. What is the arrangement for taxi pick-up?

Taxi coming to pick up staff/ student can wait in the designated drop-off area for no more than 15 minutes.

15. What is the carpark arrangement?

The carpark is currently open for use by CPCE staff with valid parking permits as well as those staff and official visitors who have pre-registered with CFM via their host unit only.

16. How will the personal data collected be treated?

The entry and exit information collected through the operation of turnstiles on the campuses is for operational purposes of traffic flow management only. These data will not be used for other purposes and will be handled in accordance with the Personal Data (Privacy) Ordinance. Under normal circumstances, the data will be retained confidentially and deleted automatically after 7 days.