The Campus Facilities Management (CFM) Office is committed to providing quality services for all campus users and strives to achieve the standards with our utmost efforts.
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Types of Service |
Target |
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Emergency or Urgent Cases |
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Fire, accident, crime, etc. |
Attendance within 4 minutes |
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Air-conditioning failure; and water dropping/leakage from air-conditioning system |
Attendance within 5 minutes |
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Audio-visual equipment failure |
Attendance within 5 minutes |
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Power failure |
Attendance within 10 minutes |
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Flooding/pipes blockage/water leakage arising from pipes broken, window frames, and roof system |
Attendance within 10 minutes |
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Work / Service Requests |
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Preliminary verbal / written reply from date of receiving request |
Completion from date of receiving request |
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Builder element repairs |
Within 2 working days |
Within 5 working days |
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Electrical services repairs |
Within 2 working days |
Within 5 working days |
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Mechanical services repairs |
Within 2 working days |
Within 5 working days |
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Water seepage repairs |
Within 2 working days |
Within 10 working days |
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Setting up venues |
As agreed with the department concerned |
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Written Complaint |
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Status report will be given in 2 working days |
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