Exchange policy

• Once payment is made, refund requests due to personal reasons or man-made damage (misuse) will not be accepted.
• If a product is damaged, defective, or has faulty workmanship, you may apply for an exchange within seven (7) working days of purchase.  Please email cgao@cpce-polyu.edu.hk with your purchase details and a description of the defect.
• Approved exchanges must be handled in person at the CPCE Campus and General Administration Office (CGAO) on WK Campus during office hours.  An appointment is required if you wish to complete the exchange on the same day.
• Items for exchange must be unused, in their original packaging, and accompanied by payment proof.  All requests will be reviewed on a case-by-case basis.
• CPCE CGAO reserves the right to inspect and verify the condition of the items before any exchange request is processed.

CPCE CGAO reserves the right of final decision regarding the above exchange policy and may make changes to this website at any time without prior notice.  If you have any questions, please contact us at cgao@cpce-polyu.edu.hk.